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Returns Policy


  1. Notification: If you wish to return an item, please inform us by sending an email to within 7 days of receiving your order. Please include your order number and the reason for the return in your communication.

  2. Condition of Item: For an item to be eligible for return, it must be in its original, unused condition. The item must not show any signs of wear, alterations, or washing and must have all original tags attached. Items should be returned in their original packaging to ensure they are adequately protected in transit.

  3. Sale Items: Please note that items purchased on sale are not eligible for a return. Sale items can only be exchanged, provided they meet our exchange criteria.


  1. Free Exchanges: We offer free exchanges for items that don’t meet your expectations. To be eligible for an exchange, you must contact us within 7 days of receiving your order. Please specify the item you wish to exchange and the reason for the exchange.

  2. Exchange Process: Once we receive your exchange request, we will provide you with instructions on how to return the item to us. Items for exchange must be in their original, unused condition with all tags attached and must not show any signs of wear.

  3. Availability: Exchanges are subject to item availability. We will do our best to accommodate your request, but if the desired item is not available, we may offer a store credit or refund as applicable.

Additional Information:

  • Refunds: Eligible returns will be processed for a refund to the original method of payment within 5-10 days after we receive the returned item.

  • Shipping Costs for Returns: Unless an item is defective or incorrect, the customer is responsible for all return shipping costs.

We appreciate your understanding and cooperation with our returns and exchanges policy. Should you have any questions or require further assistance, please do not hesitate to contact us.

Thank you for choosing Muse London.

Warm regards,

The Muse London Team

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